Customer Support

Shipping Information

Free shipping applies to all orders within Australia unless order is under $50.00 which will be charged $10.00 as shipping fee.
We use Australia POST eParcel. So you can track your package online by the tracking information in email after your order was placed.
For the full shipping policy, click here.

How long will take to get my order?
Estimated shipping times are just guidelines. We usually ship orders on the same day that we receive them. You may expect to receive orders in just 2 to 5 days.

If I place the order today when will you ship?
Any orders that we have in stock will be ship out on the same day as long as the order comes in before 3PM in work week. Otherwise the order will be shipped in next business day.

What carrier do you use to ship?
We use Australia POST eParcel.

How much does shipping cost?
We offer Free shipping on all the orders which is over $50.00 Australia wide. For any orders under $50.00 we will charge $10.00 as postage.

How do I confirm that a package has been shipped?
Online orders can be tracked by logging into your account on our website. An also you can track order status online by using your email address and order number if you have not registered.
An email confirmation that your order has been shipped is sent out for both online and phone order.

Where can I track my order?
Tracking information will be sent in an automated email following your order. You can track your order through the shipping company’s website with the information provided in that email.

How can I get my tracking number?
You can log into our website to look up your tracking information if you order online. Or you can simply give a call if your order was placed over the phone.

Who has access to my personal information when I enter it on your website?
Once your order has been placed, only the last 4 digits of your credit card are visible to our representatives for verification purposes. Our employees do not have access to your credit card information.

What other payment methods do you have if I don’t want to use my credit card?
Our customers can use paypal, bank deposit.

How long will I know when my refund does through?
Within 7 and 14 days. You should be able to find your refund on your paypal or bank account.

How will you issue refund?

Our policy is always issue refunds in the same method that we received them.

Order Tracking

You can track your order on our website by clicking check orders and entering your order number and email address.
Where can I track my package?

Tracking information will be sent in an email following your order. From there, you can track your order through the shipping company’s website with the information provided in that email.

Why didn’t I receive the tracking number via email?

The most likely cause of this is an incorrectly entered email address or that our email is being filted as SPAM by your email client. If you can’t locate your shipping information email, feel free to give us a call.

How can I get my tracking number?

If you order online you can log into our website to look up your tracking information. If your order was placed over the phone, you can simply give us a call.

Privacy Policy Questions & Answers

What information do we collect?

We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

The information we collect from you may be used to process transactions. Your information will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes, we use cookies to help us remember and process the items in your shopping cart. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Refund Policy

Any product that you buy from comes with a 90 days 100% satisfaction guarantee since your purchase day. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.
You can return the majority of our products for a full refund within 90 days of purchase. Unfortunately, shipping costs are not refundable if any, unless there has been a packing error.
If your package is in free postage and you want to refund we will refund full purchase price minus $10.00 as shipping cost.

Refund Policy Questions & Answers

How long will it take to get my refund?

It usually takes 7 to 14 days to be received, processed and refunded.

Payment Options

We take PayPal, Credit card and Bank Deposit.